Information on the processing of personal data

Information on the processing of personal data

The information submitted on the feedback and question forms of STUK’s online service is saved in STUK’s ticketing system (Efecte) so that the sender can be contacted as hoped and feedback/inquiries can be answered.

Data controller

Radiation and Nuclear Safety Authority/Communications

Contact information

Radiation and Nuclear Safety Authority, Laippatie 4, FI-00880 Helsinki, Finland
Postal address: STUK/Viestintä, P.O. Box 14, FI-00811 Helsinki
Telephone: +358 9 759 881 (switchboard)
Telefax; +358 9 759 88 500
E-mail address: info (at) stuk.fi

Name of data file

Ask about radiation/Feedback

Data protection officer

Telephone +358 9 759 88 340
Email address: tietosuojavastaava (at) stuk.fi

Purpose of processing personal data

STUK’s website makes use of online forms that enable visitors to the website to contact STUK. The website includes forms for feedback and questions. Furthermore, visitors may send page-specific feedback on each content page via the page. Visitors to the website can also send email messages to the addresses info (at) stuk.fi and palaute (at) stuk.fi.

Visitors can use the form to submit their email address or other contact information in order to enable contact requests desired by the sender and to respond to feedback/enquiries. However, a message can also be sent without the sender giving their contact information.

Information submitted using the online form, page-specific feedback and email messages sent to the above-mentioned addresses are stored in the ticketing system of STUK’s Communications (Efecte).

STUK’s Communications uses feedback and questions in order to develop the Stuk.fi network service. Communications also makes use of the analytics formed on the basis of the messages sent to the ticketing system, monitoring, among other things, the number of messages sent and their topics.

The public may also send messages via the Stuk.fi web service intended for official processing to be received by STUK’s Registry Office. Email can also be sent to the Registry Office at stuk (at) stuk.fi.

Legal basis of processing

The processing of the personal data of the person submitting feedback is based on their consent.

Groups of data subjects

The persons sending messages to STUKS’s Communications at the addresses info (at) stuk.fi or palaute (at) stuk.fi via the online forms at the Stuk.fi web service.

Personal data processed

The online web form will request the submitter of feedback to give their email address if they want to receive a response from STUK. All the information that the sender of feedback or responder of an enquiry has given of themselves, such as a name, is stored in the ticketing system of Communications.

An individual message is only issued to those of STUK’s experts whose expertise is needed in order to reply to the inquiry or to whom the feedback has been addressed. No information will be handed over to third parties for purposes other than processing feedback.

Questions and answers can be published in the Frequently Asked Questions section of the STUK website (in Finnish). The questions and answers are published in generalised form from which the sender cannot be identified.

Where does personal data originate from?

Personal data is obtained via online forms or from data subjects themselves sending messages to info (at) stuk.fi and palaute (at) stuk.fi

Groups of personal data recipients

Personal data will not be handed over by STUK to other parties.

Will data be transferred outside the EU / EEA area or to international organisations or do they have access to such information?

Personal data will not be forwarded to other parties and no outside parties have access to it.

Scheduled deletion dates of data groups

Messages sent to the ticketing system of STUK’s Communications via the Stuk.fi online service will not be deleted unless the data subject requests this.

Implementation of data subjects’ rights

Right to access personal data

The data subject has the right to receive confirmation from the data controller that the data on themselves is or is not processed, and if it is, the data subject has the right to access the personal data and the right to receive information on the processing of such data.

Right to rectification of data

The data subject has the right to demand that the data controller rectifies without undue delay any inaccurate and erroneous personal data about the data subject.

Right to erasure of data

A person also has the right to have the data about themselves be erased if

  • consent is cancelled and no other legal justification exists for the processing of the data
  • the grounds for the use/processing of the data have ended
  • the processing is in breach of law

Right to restriction of processing

The data subject has the right to have the processing of their personal data restricted if the data subject contests the accuracy of the data or if the processing of the data violates law.

Right to objection

Data subjects have the right to object to the use of their personal data in direct marketing.

On grounds concerning their personal situation, the data subject also has the right to object to the processing necessary for performing a task serving the public interest, or for exercising public authority falling on the data controller, or if the processing is necessary for securing the legitimate interests of the data controller or third parties.

This is how you can submit a request regarding your personal data to STUK

You can submit a form regarding your personal data using a form found on the Stuk.fi online service at Data protection at STUK. You can submit the form either by email or post. We will respond to you as soon as possible and within a month at the latest.

Is submitting personal data mandatory?

You can send a message without submitting your personal data. However, you can use the form to submit the email address or other contact information in order to enable contact requests desired by the sender and to respond to feedback/enquiries.

Cancellation of consent

If the processing is based on consent, the data subject has the right to cancel their consent at any time.

Legal remedies

If a data subject considers that the processing of their personal data is in breach of law, the data subject may bring the matter to the Data Proection Ombudsman.